Help & Returns

Returns

Because all orders are made to order, it is important that you check your measurements against my size chart to avoid disappointment.

We hope that you are happy with your purchase from us, however, if you are not satisfied, please email us within 7 days of receipt of your item. Return the unworn item(s) within 14 days, and include your name and email address in the parcel. We regret that we cannot cover the delivery costs of unwanted items.

Please note, when you are returning an item, you are responsible for it until it reaches us, we recommend that you obtain proof of postage. Once we have received your unworn item, a refund will be issued via the original method of payment, or exchange according to your instruction.

Please be careful when trying on your new purchase, we cannot refund any item that has been worn, or has deodorant/make-up/perfume damage. Items that appear to have been worn or damaged are not eligible for refund or exchange. Oh My Honey dresses are hand made to a high standard, but very rarely mistakes can sometimes happen. If your item is faulty or not what you ordered, please email me at hello@ohmyhoney.co.uk with a description of the problem, and we will contact you with details of how to proceed with the return.

Special Orders & Vintage Fabrics

If you have ordered a dress that has been made in a fabric you have chosen, made to your measurements, or customised in anyway, we will not be able to offer a refund or exchange. Please check your measurements against my size chart before ordering, and be sure your are happy with the fabric first.

Items that are returned to me after 14 days of receipt or fall out of our return policy will not be eligible for a refund


P&P

We post all UK orders first class recorded delivery via Royal Mail. Orders for outside of the UK are not tracked unless specifically asked by the customer and extra costs covered. International customers may be charged a customs fee, which is something that we have no control over. We always retain proof of postage.

All dresses are handmade to order, please allow three weeks from the date you place your order for your product to be shipped. (8 weeks for bridal and couture) If your order is urgent, please email me before ordering, and I will let you know when I will be able to make and post by.

Garment Care

Your dress will come with a care label inside, it is important to follow these instructions to get the most life out of your garment.

For most dresses, I recommend hand washing, and hang to dry. Some dresses can be washed at 40 degrees, and some are dry clean only.

Some fabrics can be delicate, so I recommend dry cleaning or hand washing, and hang to dry.

If you are ever in any doubt, please email me with details of your garment.